Return Policy
Terms:
We can only ship parts charged to a current MasterCard,
Visa, Paypal Account or American Express account. We do not
ship COD. We charge your card when the item has shipped. You
can purchase with a check or money order from a U.S. bank or
financial institution. For more information about how to
purchase by check or money order, please see our FAQ
section.
Local, state and national laws.
We will not knowingly sell parts to consumers that will in
anyway be in violation of local, state or national laws.
Special knowledge and tools:
We reserve the right to not sell parts that require special
knowledge or tools in order to be properly installed or
applied or that can present a danger to life or property
when not properly installed. In these instances, we would
refer you to your local Independent Lennox dealer.
Warranties:
All parts have a one year warranty for defects unless stated
otherwise. Electrical parts are not returnable for credit or
refund. Defective parts that are under warranty must be
returned to us to receive warranty credit. The Lennox model
number and serial number of the Lennox product that the
repair parts were installed on will be required before a
warranty can be processed. We cannot warranty parts that
were installed on a non-Lennox product. If you have a part
failure while the part is under warranty, you need to
contact us before you return the defective part. All returns
require a returned material authorization (RMA) number.
Electrical parts that are damaged from improper wiring or
modification cannot be warranted. WARRANTIES CANNOT BE
PROCESSED WITHOUT THE MODEL AND SERIAL NUMBER FROM YOUR
LENNOX PRODUCT THAT THE PART IS BEING INSTALLED ON.
Errors that are our fault:
If you receive the wrong part, and it is our error, we will
allow you to return the part for a full refund and we will
pay to ship the replacement part to you. You will receive a
credit for your returned part and you will be billed for the
correct part after it has been shipped to you. All credits
will be applied to the credit card account that it was
originally billed to.
Example: You order a new burner for your G20Q3/4-100-2A
furnace and we accidentally ship you a burner that doesn't
fit your furnace, you can return it for full refund to your
credit card. We will pay the shipping to send you the
correct part.
Errors that are your fault:
If you order the wrong part, we will allow you to return non
electrical parts in their original like new packaging if you
agree to a 25 percent restocking fee. Parts that are
returned for restocking must be returned with shipping costs
prepaid. Parts retuned for credit must be in new and
saleable condition in their original packing, Retuned parts
must include all instructions and packaging material.
Example 1: You order a new fan motor for your furnace,
install it, and then find out that your real problem was the
fan relay, not the motor. Since a fan motor is an electrical
part, we will not be able to offer a refund, even if you
ordered the wrong part.
Example 2: You order a fan blade for your condenser
because you think it is the source of a squeaking noise.
After you receive the new fan blade you realize that the
source of the squeaking noise is actually the fan motor
bracket, not the fan blade. You can return the fan blade,
but a 25% restocking fee will apply. You are responsible for
all shipping charges to return the fan blade.
Shipping Policy
We ship from our own warehouse and, in some
cases, we ship from our vendor warehouses. Please note all
orders placed after 1:00 eastern standard time will be
processed the following morning. If parts are needed prior
to this time please feel free to contact our parts
specialist at 1-734-326-3900 to inquire about availability.
Returns:
You must receive a returned material authorization (RMA)
number before you return parts. Warranty parts and parts
returned for credit require a RMA number. Electrical parts
may not be returned for refund or credit. Shipments received
without an RMA number plainly visible on the outside of the
shipping container will be refused and returned to you. We
strongly recommend that you ship your return packages with a
service that can provide proof of delivery
|
